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Training Course

AC106 - Transformative Listening Techniques for Admission Professionals

Listening is foundational to effective admissions practice, yet it is often assumed rather than intentionally developed. This course invites admissions professionals to examine listening as an active, disciplined skill that shapes understanding, trust, and meaningful engagement in every interaction. Participants will learn to move beyond surface-level conversations by understanding what listening truly is, recognizing common barriers, and interpreting meaning, emotion, and motivation in student communication.

The course also focuses on sustaining high-quality listening in fast-paced environments, including strategies to maintain presence, reset between conversations, and balance efficiency with depth. Designed for real-world application, this course helps admissions professionals strengthen engagement, improve alignment with student needs, and support more effective decision-making throughout the enrollment process.

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